Shipping & Delivery
Due to the fact that Great Britain has withdrawn from the European Union, there is a necessity to perform customs clearance for parcels transported to Great Britain.
All orders over £135 are subject to custom duties to be paid by the recipient of the shipment, as stated on the UK Government website.
The cost of shipping is incurred when the customer pays for their order. It is charged automatically during the ordering process, depending on the value of the products ordered, and its purpose is to cover the costs of transport to the address indicated by the customer.
The customs duty is the cost incurred for performing customs clearance activities, which is borne by the recipient of the parcel.
It is calculated based on a country's internal regulations when transporting shipments to a country outside the European Union. Please refer to your country's government website for information on how customs duty costs are calculated.
If the country of delivery is: Poland, Germany, United Kingdom, Belgium, Czech Republic, France, Italy, Netherlands, Ireland, Austria, or Spain, you can check the shipping cost by clicking on DELIVERY TIME AND COST in the footer of the page.
However, there is another solution. You need to add all your products to your basket. When you select a carrier, you will see the shipping price and delivery time.
For shipping to a country outside of this list, please contact us in advance – we will tell you about the options available and estimate delivery costs.
The shipping price always depends on the value of the order and thus the weight and dimensions of the parcel.
When your order is handed over to the carrier, you will receive an e-mail confirming dispatch.
If you would like to receive a link to track your parcel, please send a message to our Customer Service.
If the country of delivery is: Poland, Germany, UK, Belgium, Czech Republic, France, Italy, Netherlands, Ireland, Austria, or Spain, parcels are dispatched in the standard way and you can place your order directly on the store’s website.
For shipping to a country outside of this list, please contact us in advance – we will tell you about the options available and estimate delivery costs.
In our long history, we have gained a wealth of experience in sending parcels to the farthest parts of the world.
After the customer’s payment is received, the order is packed and forwarded for dispatch within 24-48 hours (Monday to Friday). The delivery time depends on the chosen delivery method.
You can check average delivery times by clicking on DELIVERY TIME AND COST in the footer of the page.
You will receive a dispatch message to the e-mail address you indicated when placing your order.
Our company has offices in both Poland and Germany. Orders are dispatched from Poland.