Fantastic customer relationship and very pleasant shopping experience.
2025-01-07
0
0
Seller's comment
Hello,
thank you for sharing your feedback with us – we are sorry that the delivery process did not meet your expectations.
In many cases, we are able to deliver within the declared time of 24 - 48 hours.
However, this requires selecting the appropriate carrier, and it is also worth contacting our customer service office so that we can indicate to you what steps to take to achieve this.
Before paying for the order, you have access to information on the delivery time, which applies to the carrier you have selected.
If it does not meet your expectations, we encourage you to make changes.
We will always be happy to help you fulfill the order according to your needs and expectations, but in moments of doubt we need information from you so that we can take the appropriate steps.
The item took too long to leave the depot meaning it arrived too late. The company has responded to my comment around timescales stating their company policy and that it was delivered on time. Perhaps i missed something however i would encourage them to make this information much clearer on their webpages. When i was browsing i read the section at the bottom of the screen headed The best benefits only with Saketos. The second point in this section says delivery in 24-48 hours which is what i saw and this i believed was the delivery time for my product. The quality of the items is good however for me delivery time disappointing.
Fast and efficient transaction, I recommend it. My parcel was properly packed. Orders were fulfilled very efficiently. Great store with good quality equipment.
The ordered items came in a bo and everything about it was fine. Efficient delivery, I'm very pleased. I'll definitely come back here for more purchases. I'm impressed with the quality of the products, and also such quick delivery. First-class!
Fantastic service great product
First-class delivery, punctual and, most of all, consistent with the information on the website. Brilliant service, everything went fast and smooth. What more could you want. The packaging was that beautiful that it made me wonder if they designed it especially for me. Both the prices and the quality represent a good level.
Customer service is good at Saketos and when you email with a query they get back to you quite quickly. They also ensure that if a product is out of stock, that they let you know when it is back in stock which is really useful. The packaging was good and the products arrived undamaged. It was delivered fairly quickly. The product, jute bags, are excellent and really well made. They have a great selection of colours and sizes and overall I would highly recommend Saketos.
The package arrived on time. Really, it would be hard to damage this package. Superbly secured. It was a great cooperation, a shop worth recommending. Reliable, trustworthy company. Fulfills orders quickly.
The package arrived very quickly. Perfect service, what more could you want. Great positive surprise, express delivery. A typically pro-customer approach. Well done!
This was the one problem. Delivery took some time.
2024-04-15
2
3
Seller's comment
Thank you for sharing your opinion with us.
We constantly strive to adapt and change to the needs of our customers.
We are sorry that the order fulfillment process has been extended due to carrier delays.
We are very sorry for the situation. We are constantly working to improve our cooperation with transport companies, which is why such opinions are particularly valuable to us.
After receiving your report, we immediately took appropriate steps to resolve the situation.
In such situations, we always encourage you to contact our company - by phone or e-mail. Thanks to this, we can quickly notice any irregularities and ensure that the order is carried out correctly or present a satisfactory solution.
We are glad that despite the difficulties, the products were delivered to you and, according to the information you provided us, they meet your expectations.
We encourage you to repeat your order in the future - we will always be happy to answer any of your questions and help you choose the right product.
Minimum waiting time, I recommend it. The package was delivered to me in incredibly good condition. Contact with the store was trouble-free, and the entire order ran smoothly. All in all, I'm very pleased from your shop and I totally recommend it
The package was safely packed, adequately to its content. Excellent packaging. I think it would stand the return with no problem. The order came without any surprises. Very good service. The purchased goods are in line with expectations. A company worth recommending.
Outstanding service, just perfect. The package came to me safe and sound, I recommend it. No delays, fantastic. Good prices and products, plus fast delivery.
2024-03-07
1
2
Seller's comment
Thank you very much for sharing your opinion with us.
We are sorry that the services we currently provide do not meet your expectations.
Of course, the information was also forwarded to the appropriate department - we try to constantly develop and adapt to the needs of our customers, which is why we are currently trying to implement activities aimed at increasing availability to make it more satisfactory.
However, I always encourage you to contact our customer service office - we will be happy to check whether the product will appear in our warehouse soon and present the proposed solution.
However, it sometimes happens that due to technical problems, a message is not delivered - unfortunately, it is not entirely up to us. Therefore, we also encourage you to contact us by phone, especially if you want to receive an urgent answer.
Thank you for your understanding.
Your 18 x 24 jute bags have been out of stock for nearly 2 months and you say you make them yourself
I have emailed to ask when they will be back in stock and nobody bothered to reply .
I was hopeful we would be taking a lot of stock from you but unfortunately it’s not turning out that way ….
The great thing is that it was easy to open the package, and everything was well protected. Fantastic customer relationship and very pleasant shopping experience.
The package is in perfect condition. Fast, efficient, with no problems. Very helpful customer service. Fast delivery, excellent service, I highly recommend it. I didn't have any problems with the purchase.
Everything arrived as we agreed upon. The package was tightly and solidly packed. It's good to see that there are many payment methods available, the transaction went easy. I'm very happy with the purchases in this store.
The package was pretty and clean looking. I recommend it because fulfillment is very fast. Despite some shortcomings, I'm satisfied with the service. It's a great company, they met all my requirements.
2024-03-05
1
2
Seller's comment
Thank you very much for sharing your opinion with us.
According to the information associated with your order, the selected carrier was the post office - this is the carrier that offers the longest delivery time.
According to tracking, the parcel was delivered on time.
However, if you would like to receive your order quickly, please contact us by e-mail or telephone.
We will make every effort to ensure that your order is delivered to you as quickly as possible.
We always try to respond promptly to messages we receive via e-mail. However, if you are pressed for time, please contact us by phone so that we can take appropriate steps to find a satisfactory solution for you.
Thank you for deciding to contact us also via e-mail - this allows us to thoroughly verify each situation and implement appropriate actions.
We are glad that our products meet your expectations. Of course, we greatly appreciate our cooperation with you and hope to continue it! :)
Products are good, I ordered on an express service and it took just as long. Didn’t get a refund for the upgraded postage, and when I emailed. They ignored my complaint
I'll definitely come back here for more purchases. The parcel was delivered to me in great condition. Professional store service. Both the products and the service are recommendable.
Wow, I haven't seen a package so well and safely packed for a long time. The right people in the right place. Cool. Excellent punctuality, which is very important to me. The products are valuable and original.
Reliable information and delivery on time. Shipment properly secured. Professional service that makes you want to come back to them. Great shop and service is top-notch.
I have absolutely no reservations about this shipment. The package arrived on time. No stress at all. Professional service, shopping is pure pleasure. I'm very happy. The description of the products is adequate to reality and the fulfillment of the order is quick.
I really liked the way the goods were packaged. Quickly and efficiently. Keep it up. The transaction went fast, there are several payment methods. Professionalism at every stage of service, I recommend it.
Responsible service staff, they approach the client professionally. Great quality of the shipment packaging. A very quick and positive reaction from the store. Goods arrived in no time, well-protected. What they promise they deliver, seamlessly, and straightforward.
Really recommendable service. Beautifully and reliably secured package. Everything arrived on time. I like reasonable discounts here and the products are great.
Was concerned about delay in delivery. Contacted Saketos by email. Received an immediate response and solution to my query. Very impressed by the after sales service and because of this would have the confidence to use them again👍
Products exceeded our expectations - really good quality. Customer service is excellent with prompt and helpful solutions to any question. Great value for money and great alternative to importing from China now shipping costs are so high. Highly recommend
I was kept informed of expected delivery date and, when the product arrived, it was as expected. I was also pleased I could order small quantities which was mostly not possible from other stockists.
Goods were good value for money and I am very pleased with them. If I were being picky then more information about the delivery date would have been good but that would be picky as I did not have to wait too long.
As a frequent customer I have found these organza bags are strong well made and brilliant value for money to be honest I’ve not found any other bags that match these highly recommend.
This is the second time I have purchased organza bags from Saketos. They are excellent value and good quality. Although shipped from abroad (I live in the UK), the speed of delivery is excellent. I shall certainly be ordering some Christmas bags from them this year.
