Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us [INSERT: Name of the company, street, number, postcode, town, e-mail address, telephone number] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Please notice: that in our shop we give you the additional right to cancel this contract within 100 days (which doesn’t restrict the right to cancel and begins after 14 days of statutory regulation) without giving any reason. You must notify us of your cancellation in writing or in another durable medium by e-mail to our contact page or to our contact address: [email protected]

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation consequences

If you are in possession of the goods you are under the duty to retain the item and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) as soon as possible.

Once you have notified us that you wish to cancel the contract, any sum debited to us from your credit card will be recredited to your account.

Refunds policy

- If you return the goods to us because you have cancelled your purchase before has been shipped. In this case, we will refund the price of the goods in full.

- If you are not satisfied with a product for any reason beyond our responsibility, you can send it back to us at your expense.

- If we delivered a different product or size than the one you stated in your order, we will organise a collection for it at our expense. 

We will refund any money received from you using the same method originally used to pay for your purchase.

You must notify us of your cancellation in writing to our Customer Enquiry Form, if you are already in possession of the goods.

While you do not need to give us any reason for cancelling your contract and nor will you have to pay any penalty, it is essential that you return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession.

Model Cancellation Form

- To:

Returns Saketos
Biedrzychowicka 2
59-921 Sieniawka
EU VAT NR: PL 6152069414
hereinafter referred to as: Saketos sp. z o.o.

e-mail: [email protected]
tel. +44 745 958 2497  / +48 574 441 577

Download the form in PDF format

Model Cancellation Form
I / we (*) hereby give notice that I / we (*) cancel

my / our (*) contract of sale of the following goods (*) / for the supply of the following service (*),

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate
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